Overview

Trelica Terms & Policies

Website Application

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Overview

User Terms

Master Subscription Agreement

Service Level Agreement

Security Practices

Third Party Sub-Processors

Backup Policy

Responsible Disclosure Policy

Minimum Requirements for using Trelica

Overview

The following pages outline the terms, conditions and policies that govern your use of the Trelica website and our SaaS management application.

​User Terms​
These terms apply to you if:
You're using the Trelica public website or any related subdomain
You're accessing the Trelica application as part of a free trial
You're accessing the Trelica application because an organisation that subscribes to Trelica's paid services invited you (this could be your employer or a company you supply)
​Master Subscription Agreement​
These terms apply to Customers using the Trelica application as part of a free trial or a paid plan. Customers on a paid plan will be presented with an Order Form detailing the specific services they're subscribing to and the associated fees.
​Service Level Agreement​
This document outlines the Trelica application availability / uptime commitments to Customers on a paid plan.
​Security Practices​
​Third Party Sub-processors​
Policies
​Privacy Policy​
​Backup Policy​
EU Standard Contractual Clauses
In addition to the data protection provisions of the Master Subscription Agreement, this supplementary option is available for Customers wishing to enter into a Data Processing Agreement ensuring compliance with Article 28(3) and (4) of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation).
​Download the PDF, enter your company details in the 'Controller' section of Annex I (page 9), sign and send to [email protected] for countersignature.
Please note that these clauses are prescribed and standardised under GDPR and can not be modified.
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