Third Party Sub-Processors

Effective Date: March 21st 2025

Trelica works with the following third parties to provide our Services. These third parties have or potentially will have access to Customer Data, including personal data. You can find more details on data protection, the scope of our personal data usage and our relationship with third parties in the Master Subscription Agreement.

Third Party	Service	Purpose
Microsoft Corporation	Azure	Trelica uses cloud computing services built on the Azure platform (e.g. for cloud storage).
OVH Groupe SAS	Bare Metal Cloud (until 6th April 2026)	OVH's bare metal cloud provides faster data storage and management for the Trelica platform. The app.trelica.com domain uses OVH services based in Virginia, US. The eu.trelica.com domain uses OVH services based in Frankfurt, Germany.
Amazon Web Services, Inc	Cloud hosting for applications and databases (from 6th April 2025)	Servers in USA (app.trelica.com) + Germany (eu.trelica.com)
Datadog, Inc.	Datadog	Cloud monitoring. Servers in USA. DPA with Model Clauses.
Functional Software, Inc	Sentry.io	Bug / error reporting tool. Servers in USA. DPA with Model Clauses
Twilio Inc	SendGrid	Trelica uses SendGrid to send transactional emails to our users. These emails may contain personal data.
Stripe, Inc.	Stripe	Trelica uses Stripe to process payments for Customers who opt to pay by credit card. This will involve the processing of the payee's personal data and credit card information.
Zendesk, Inc	Zendesk Support	Support issue tracking tool. Zendesk stores email addresses and the content of communication with customers relating to support tickets.
Totango, Inc.	Totango Customer success tool	Totango stores customer names, email addresses and from August 2022, usage metrics, so that we can better understand which parts of the product are used most.
Aha.io	Customer feedback management	Aha lets customers make suggestions for product enhancements. These are visible to other Trelica customers who can then add comments or up-vote them. Names and emails of contributors are stored, but email addresses are not shown.
Salesforce, Inc.	Salesforce CRM	Customer relationship management and customer communications. Servers in Canada.
Adobe, Inc	Marketo	Email dispatch with customers. Servers in USA. Data transfer basis is DPA with Model Clauses.