Privacy Policy

Effective Date: May 3rd, 2019

This Privacy Policy regards our collection, use and disclosure of personal data when you use Trelica’s https://trelica.com public website (the “Website”), our online SaaS management application (the “Services”) and any related guides or instructional materials (the “Documentation”). This policy also describes the choices you have associated with that data. Trelica Limited (“Trelica”, “us”, “we” or “our”) is the owner and operator of the Website, Services and Documentation, and is a company registered in England & Wales.

We use your data to provide and improve the Website, Services & Documentation. By using the Website, Services or Documentation, you agree to the collection and use of information in accordance with this policy.

This policy may change from time to time and you are advised to review this web page periodically for any changes.

Capitalised terms used below but not defined in this policy have the meaning set forth in either the User Terms of Service and/or, for Customers, the Master Subscription Agreement.

Definitions

Personal Data - means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data - is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies - are small files stored on your device (computer or mobile device).

Data Controller - means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers) - means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User) - is any living individual who is using our Service and is the subject of Personal Data.

Information Collection & Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Website, Services or Documentation is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Website, Services and Documentation.

You can manage your cookie settings here. Alternatively, you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website, Services or Documentation.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service
Preference Cookies. We use Preference Cookies to remember your preferences and various settings
Security Cookies. We use Security Cookies for security purposes.

Integrated Services

You may be given the option to access or register for the Services through the use of your user name and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your Google account, or otherwise have the option to authorise an Integrated Service to provide Personal Data or other information to us. By authorising us to connect with an Integrated Service, you authorise us to access and store your name, email address(es), profile picture URL, and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand what information that Integrated Service makes available to us, and make changes as appropriate. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Service.

Information from Other Sources

We may obtain information, including Personal Data, from third parties and sources other than the Service, such as our Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.

Use of Data

We use the collected data for various purposes:

To provide and maintain our Website, Services & Documentation
To notify you about changes to our Website, Services & Documentation
To allow you to participate in interactive features when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can make improvements
To monitor usage
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

Additional Limits on Use of Your Google Workspace User Data

Notwithstanding anything else in this Privacy Notice, if you provide the Services access to your Google Workspace data, the Services' use of that data will be subject to these additional restrictions:

The Services will only use access to read a list of domains managed by Google Workspace, read data about the number of Google Workspace licenses allocated, read organisational unit structures, read user email addresses and associated attributes such as line manager, read access tokens and audit log data to process which applications a user has accessed, view and manage group membership, view and manage groups in your Google Workspace, enable you to manage user provisioning and deprovisioning processes in your Google Workspace, including but not limited to data transfer between user accounts.
The Services will not use Google data for serving advertisements.
The Services’ use of information received, and the Services’ transfer of information to any other app, from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Trelica Limited may process your Personal Data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it is not overridden by your rights
To comply with the law.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Trelica offers hosting and data processing in the United States or Germany, with the former being the default and the latter being an option available to Customers on request.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business transaction

If Trelica Limited is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for law enforcement

We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal requirements We may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Trelica Limited
To prevent or investigate possible wrongdoing in connection with the Website, Services or Documentation
To protect the personal safety of other users or the public
To protect against legal liability.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You can read more about our security practices and certifications here.

Our Policy On “do not track” Signals Under The California Online Protection Act (CALOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at privacy@trelica.com.

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete
The right to object. You have the right to object to our processing of your Personal Data
The right of restriction. You have the right to request that we restrict the processing of your personal information
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format
The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our Website, Services or Documentation may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Website, Services and Documentation do not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us at privacy@trelica.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Feel free to contact us if you have any questions about Trelica’s Privacy Policy. You may contact us at privacy@trelica.com or at our mailing address below:

Trelica WeWork 50-60 Station Road Cambridge CB1 2JH United Kingdom

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