Trelica Terms & Policies
  • Overview
  • Master Subscription Agreement
  • Acceptable Use Policy
  • Data Processing Agreement
  • Third Party Sub-Processors
  • Service Level Agreement
  • Security Practices
  • Privacy Policy
  • Backup Policy
  • Responsible Disclosure Policy
  • Minimum Requirements for Using Trelica
  • Archived - Master Subscription Agreement 1.0.0
  • Archived - User Terms
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  • Disclosure Policy
  • Exclusions
  • Changes
  • Contacting Trelica

Responsible Disclosure Policy

Effective Date: 14th December 2020

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Last updated 3 years ago

Data security is a top priority for Trelica, and Trelica believes that working with skilled security researchers can identify weaknesses in any technology.

If you believe you've found a security vulnerability in Trelica's service, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

  • If you believe you've discovered a potential vulnerability, please let us know by emailing us at . We will acknowledge your email within 2 working days.

  • Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within 2 weeks of disclosure.

  • Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Trelica service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

While researching, we'd like you to refrain from:

  • Testing or . If you need a test account please contact us at and we can provision one on a different environment.

  • Distributed Denial of Service (DDoS)

  • Spamming

  • Social engineering or phishing of Trelica employees or contractors

  • Any attacks against Trelica's physical property or data centers

Thank you for helping to keep Trelica and our users safe!

Changes

Contacting Trelica

We may revise these guidelines from time to time. The most current version of the guidelines will be available at .

Feel free to contact us if you have any questions about Trelica’s Responsible Disclosure Policy. You may contact us by emailing .

compliance@trelica.com
https://app.trelica.com
https://eu.trelica.com
compliance@trelica.com
https://legal.trelica.com/responsible-disclosure-policy
compliance@trelica.com